The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
IPad Pro fingerprint reader not working?
What iPad Pro model do you have exactly? Link-> Identify your iPad model - Apple Support
Are you sure it's supposed to have Touch ID support?
The last iPad Pro models to have Touch ID were the 2017 12.9" and 10.5" models. No newer iPad Pros support Touch ID.
What iPad Pro model do you have exactly? Link-> Identify your iPad model - Apple Support
Are you sure it's supposed to have Touch ID support?
The last iPad Pro models to have Touch ID were the 2017 12.9" and 10.5" models. No newer iPad Pros support Touch ID.
That may be a hardware issue.
Try rebooting the iPad: link-> Restart your iPad - Apple Support
Testing again.
If you cannot setup Touch ID again from Settings after a reboot, then you may need to setup a Genius Bar Appointment to get it looked at.
Link-> iPad Service & Repair - Apple Support
What happens when you try to read a print?
Haver you reset Touch ID and entered the prints again?
Link-> If Touch ID isn't working on your iPhone or iPad - Apple Support
Pro 10.5”. Worked for 3 years then stopped. Won’t read
Touch ID remains gray and won’t read
IPad Pro fingerprint reader not working?
