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I am using Ipad Air 5 and already did everything. Sensor won’t read my fingerprint, all my fingers. I just bought this last October 2022 @ Power Mac Center. IOS is updated with latest one. This makes me regret buying this instead of the Pro. Help! Is this a software issue?
iPad Air, iPadOS 16
Start here >>> If Touch ID isn't working on your iPhone or iPad - Apple Support
Some users just have difficulty using TouchID. The causes for of TouchID being unreliable for some users - and not others - are many. Whilst not an exhaustive list, possibilities include:
If you have naturally dry skin, try using a “light” (non greasy) and easily absorbed skin moisturiser.
Due to the much smaller scanning surface, TouchID sensors that built-in to the top button of some models of iPad Air are perhaps more susceptible to issues than the earlier (larger) sensors built-in the the Home Button.
If you continue to experience difficulties, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:
Genius Bar Reservation and Apple Support Options - Apple
Fingerprint Not Working - Ipad Air 5
