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iPhone 13 Pro keeps rebooting - Panic Full report

Hi there everybody,


A few weeks ago I bought a new iPhone Pro 13, 128GB.


After a few days I noticed the phone rebooted itself for 5 times in a row. I thought it was an incident and ignored it for the rest of the day. The next day the phone did the exact same thing.


So I went to an authorized Apple dealer and handed the phone over to them for a repair, since it was just one week old. I restored the iPhone first, since they asked me to do this. After restoring the phone, the same problem happened.


Now, 3 weeks later I got an email telling me they tested the phone and they found that it worked perfectly. They did a whole weekend of testing and nothing came up. There were no logs of a crash and so on. Had to pay 40 euro cause there was nothing wrong according to them.


So today I went to the shop and picked up the phone. I installed is as a new iPhone and 1 hour later, the same problem started to occur again. I saw in the analyse data there was a Panic Full log from the exact time of the reboot and there was a reboot log.


This is a screenshot of the panic full log.


Is there anybody who knows what the problem might be? Is it a software problem, like the shop told me, or is this a hardware problem?


Any help will be very much appreciated!


Kind regards,


Robin



Posted on Aug 30, 2022 1:06 PM

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Question marked as Top-ranking reply

Posted on Aug 30, 2022 1:16 PM

Hello,


The only suggestion I could give is to contact Apple Support. Apple Support can take any necessary logs or carry out any diagnostics that are necessary to diagnose the issue.

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iPhone 13 Pro keeps rebooting - Panic Full report

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