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Issues updating my App Store

It’s trying to use my old Apple ID to update my App Store and my tiktok and I can’t use them due to it because my old id was on a phone my ex has and I don’t talk to her I can’t access my TikTok or my app store when I click on them it says update it and when I click to update it asks for my Apple ID password I typed in mine and it was incorrect so I clicked forgot password and it shows my old Apple ID which is email1@gmail.com and my new one is email2@gmail.com



[Edited by Moderator]

Posted on Aug 31, 2022 12:36 AM

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Question marked as Best reply

Posted on Aug 31, 2022 6:34 AM

it shows my old Apple ID which is email1@gmail.com and my new one is email2@gmail.com

So, you find your old Apple ID.

The problem is -> You can’t merge multiple Apple ID accounts.

You are sign in here .  .  .  with your Apple ID & Password.

Your Apple ID is the personal account you use with all Apple products and services. It includes the email address and password you use to sign in, as well as the contact, payment, and security details that you use with Apple.


Check if this help you out:

For more support and assistance see -> Contact Apple for help with Apple ID account security

Contact Apple for help with Apple ID account security - Apple Support

 

Click here for more support and assistance.

 

 




2 replies
Question marked as Best reply

Aug 31, 2022 6:34 AM in response to kayleb33

it shows my old Apple ID which is email1@gmail.com and my new one is email2@gmail.com

So, you find your old Apple ID.

The problem is -> You can’t merge multiple Apple ID accounts.

You are sign in here .  .  .  with your Apple ID & Password.

Your Apple ID is the personal account you use with all Apple products and services. It includes the email address and password you use to sign in, as well as the contact, payment, and security details that you use with Apple.


Check if this help you out:

For more support and assistance see -> Contact Apple for help with Apple ID account security

Contact Apple for help with Apple ID account security - Apple Support

 

Click here for more support and assistance.

 

 




Aug 31, 2022 12:20 PM in response to kayleb33

Try signing out of the App Store/iTunes, restart, and then sign back in. Check the updates to see if the apps requiring an update are in your Purchases History. If they aren't in your Purchases History, you can delete the app, and download it using your current Apple ID if desired. You may have to restart before you can download the app again.  If the apps are in your Purchases History, contact iTunes Support. 


Purchase History Review  *


See the Apple Support articles below for contact information.   


iTunes Support – world wide   -


Apple Support schedule phone call   -       


If necessary, try Twitter


Apple on Twitter   -    


Messages chat with Apple    



Issues updating my App Store

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