Billing Issues

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Level 1

4 points

Billing Issues

I had bought a subscription to Duolingo, however, the payment method has been declined. It says it was trying to use my phone (EE) to make the payment but could not. I am now unable to remove the phone as a payment method because it has an outstanding charge (duolingo), I cannot update it nor change it to my preferred method which works fine and has other subcriptions on. What am I able to do to resove this?

iPhone 11, iOS 15

Posted on Aug 31, 2022 4:45 AM

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Answer 1

Raicya

Level 10

210,111 points

Aug 31, 2022 4:55 AM in response to evshing

If your payment method is declined in the App Store or iTunes Store

If your payment method is declined in the App Store or iTunes Store - Apple Support

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Get more help

If you disputed a charge from the App Store or iTunes Store, contact your financial institution again to authorize that charge and future purchases from the App Store or iTunes Store.
If you're outside of the United States, you might need to contact your financial institution to allow international purchases.
In some countries and regions, your payment method might be declined because of changes to local law. Learn about billing and purchases in Europe or what to do if your card is declined in India.
If you still need help, contact Apple Support.

Sign in to your Apple ID account page and edit / update your Apple ID details.

https://appleid.apple.com

On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method.

If you're still unable to update your payment method, Contact Apple Support.

See also -> https://support.duolingo.com/hc/en-us/articles/4403782693901-How-do-I-update-my-payment-method-for-Duolingo-Plus-

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Billing Issues

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