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Icloud help

How do I get rid of an old icloud account with out the password? I have done a factory reset and it still there.

iPod Touch (6th Gen)

Posted on Aug 31, 2022 5:02 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 31, 2022 6:00 AM

See -> How to remove Activation Lock

How to remove Activation Lock – Apple Support (UK)


You can also contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.

 


Click here for more support and assistance.

 


3 replies
Question marked as Top-ranking reply

Aug 31, 2022 6:00 AM in response to rebbecacoll

See -> How to remove Activation Lock

How to remove Activation Lock – Apple Support (UK)


You can also contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.

 


Click here for more support and assistance.

 


Icloud help

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