Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I have an Epson ET-2850 printer. When I try to scan I get this error message: Failed to open a connection to the device (-21345). Please advise.

I have an Epson ET-2850 printer connected to my iMac (Monterey) via WIFI. I updated the firmware on my printer this morning, then uninstalled and reinstalled my printer. I can print fine, but when I try to scan a document, I get this error message: Failed to open a connection to the device (-21345). Please advise how I can scan.

iMac 27″, macOS 12.5

Posted on Aug 31, 2022 7:02 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 1, 2022 4:09 AM

Have a Epson ET 2750 which was used in Big Sur and again in Monterey in the latest stable version of Monterey 12.5.1


You may need the Epson ET-2850 Scanner Driver and Epson Scan 2 Utility v6.4.99.


https://epson.ca/Support/Printers/All-In-Ones/ET-Series/Epson-ET-2850/s/SPT_C11CJ63202

4 replies

I have an Epson ET-2850 printer. When I try to scan I get this error message: Failed to open a connection to the device (-21345). Please advise.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.