Opened a phishing email!

Please help! I opened and download an attachment from what I believe to be. Phishing email! I wasn’t paying attention and downloaded a “receipt” and quickly realized! I changed my Apple ID password, but wondering if there is anything else I should do? I’m nervous my information may have been compromised!

iPhone 11 Pro Max, iOS 15

Posted on Aug 31, 2022 6:59 PM

Reply
3 replies

Aug 31, 2022 7:21 PM in response to Angela_1624

Angela_1624 Said:

"Opened a phishing email!: Please help! I opened and download an attachment from what I believe to be. Phishing email! I wasn’t paying attention and downloaded a “receipt” and quickly realized! I changed my Apple ID password, but wondering if there is anything else I should do? I’m nervous my information may have been compromised!"

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You've been Hacked:

Seems someone has access to your account (IOW: You've been hacked). So, refer to the following...


Troubleshooting a Hacked Account:


I. Getting In to your Apple Account:

You need to get into your Apple Account. So, contact Apple Support. If you have a hacked iCloud account, then ask the Apple Rep if they can help you add Two-Factor Authentication. Ask them to assist you with changing your password to what it should be. Important: Perform a trial-&-error login session, prior to ending the call.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)


II. Secure your Info:

If concerned for device access, then (A)verify your devices, and (B)secure your account. Open a new eMail addressee d use that for your Apple ID.

1. Verify your Devices:

Verify that all devices are logged in to your account, by using this link: Check your Apple ID Device List to See where you're Signed in - Apple Support

then...

2. Modify your Credentials:

Having been stollen, someone lily has your credentials. So, by all means, modifying them.


III. Report Items to Apple:

So, report phone call's and messages info to Apple and the government. Use my User: Using the Photos App to Report Scams - User Tip

Aug 31, 2022 7:27 PM in response to Angela_1624

Are you an investigative journalist or political dissident or criminal or have access to sensitive or classified or financial data?


if so, get better advice.


Otherwise, you’re likely fine. Enable two-factor authentication, and resolve Settings > Passwords > Security Recommendations, and otherwise related steps to harden your security.


With Mac, you can set a rule to drop any messages with an attachment from somebody you haven’t communicated with previously. That tends to reduce the exposure.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Opened a phishing email!

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