Backup to mac stops halfway because 'disconnected'

I am trying to back-up my iPhone 7 to my mac. I tried 2 different macs and different cables. But after ~ an hour, I get an error 'couldn't backup because iPhone disconnected'.


It seems to happen around the same time. Any thoughts?


PS: I did do a backup on iCloud with no errors. But I want to make sure and do a backup locally too.

iPhone 7

Posted on Sep 1, 2022 12:03 AM

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Question marked as Top-ranking reply

Posted on Sep 1, 2022 1:03 AM

The only remaining weak point is the Lightning port itself. You can carefully probe it for debris with a wood cocktail stick and even put a drop of alcohol on the lightning plug and move the plug in and out a few times. The data pins are not the same as charge pins so the fact you can still charge it is not relevant.

In the end you may need to should arrange a repair

 iPhone Service & Repair - Apple Support

Or

 Contact - Official Apple Support

Anything other than Screen or Battery may be a replacement phone and the price is in the article under "Other damage"

See also:  Get your iPhone, iPad, or iPod touch ready for service - Apple Support

 


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2 replies
Question marked as Top-ranking reply

Sep 1, 2022 1:03 AM in response to Saro Hates Electronic Devices

The only remaining weak point is the Lightning port itself. You can carefully probe it for debris with a wood cocktail stick and even put a drop of alcohol on the lightning plug and move the plug in and out a few times. The data pins are not the same as charge pins so the fact you can still charge it is not relevant.

In the end you may need to should arrange a repair

 iPhone Service & Repair - Apple Support

Or

 Contact - Official Apple Support

Anything other than Screen or Battery may be a replacement phone and the price is in the article under "Other damage"

See also:  Get your iPhone, iPad, or iPod touch ready for service - Apple Support

 


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Backup to mac stops halfway because 'disconnected'

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