Alarm not playing selected music

Welcome Lamp-window,

We understand you have issues with downloaded songs being set for alarms on your iPhone 11 Pro Max. We'll do our best to help out here.

Does this occur with newly created alarms or existing alarms? If you haven't tested newly created alarms, we'd recommend testing this out now with a downloaded song. Learn how here: How to set and change alarms on your iPhone - Apple Support If you remove the downloaded song and redownload it (then set it as the new alarm tone), does the issue persist?

How to set an alarm

1. Open the Clock app, then tap the Alarm tab.

2. Tap the Add button .

3. Set a time for the alarm. You can also choose one of these options:

- Repeat: Tap to set up a recurring alarm.

- Label: Tap to name your alarm.

- Sound: Tap to pick a sound that plays when the alarm sounds.

- Snooze: Turn on to see a Snooze option when the alarm sounds.

4. Tap Save.

If the issue continues to occur, does this happen with specific songs? Are you an Apple Music or iTunes Match member?

Hoping to hear back, take care.

Hi lamp-window,

Are you able to play the song when you're offline? Music that you'd like to use for an alarm needs to be downloaded to your device, otherwise it won't be able to be played.

If the song is able to be played offline, but still won't pay for the alarm, the next step is to contact Apple Support: Apple Support

Take care!