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Hi,
I'm planning a trip to Paris this October and want to pre-order an iPhone for pickup in one of the Apple Stores in the city.
When buying an iPhone in store, without a pickup option, there is an option to get a VAT refund dedicated receipt, and I was wondering how can I get one of those receipts for pickup orders?
Thanks,
Chen
Greetings ChenKahana14,
Thanks for connecting with Apple Support Communities. Please be mindful of the following details:
If you are buying for a business, you may enter your VAT registration number during checkout when you choose your payment method and verify your order. Ensure the VAT registration number entered is correct as this will be printed on your invoice.
• What VAT rate will I be charged?
Your apple.com purchases will be taxed using the applicable VAT tax rate for your country. No intra-community purchases can be made on apple.com.
Orders placed in the UK will be subject to a VAT rate of 20 per cent.
• VAT refunds on exports
Apple are not permitted to refund any VAT charged on UK purchases due to local legislation restrictions. Apple.com (UK) is not a part of the Retail Export Scheme, as this scheme does not apply to Internet Sales.
• My invoice has not been shipped with my order?
Within 2-3 working days of your order being shipped, you should receive an official Apple invoice by e-mail.
If you do not receive this invoice, or if you require an additional copy for your records, you will be able to print your invoice on our Self Service website.
If you need assistance with viewing or printing your invoice, please contact an Apple Specialist on 0800 048 0408.
• Why have I received multiple invoices?
If items in your order will be shipping at different times, each shipment (and the item/s included) will be invoiced separately.
More details found here: Shopping Help - Payment & VAT
If you need further assistance, we suggest reaching out to Apple directly. Depending on your region, you may be able to connect with them using this link: Get Support
Kind regards.
Hi and thanks for the response!
Sadly, I didn't find a specific answer to my issue in the forums, and since I'm in a different country than France, I can't call them up and ask, out-of-country calls are quite expensive.
In any case, if there's no chatting option, I'll probably ask the person at the store that will give me my order and hope for the best.
Just to clarify- I'm not a business, just traveling to Paris and want to buy a new iPhone and get the VAT refund (since I'm not an EU citizen), I just know that if I'd buy the phone up front and not reserve it in store, I could ask for a VAT refund receipt and get it, just didn't know what's the procedure when ordering online.
Thanks
VAT refund on pickup orders
