Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How to get into my son's iPhone to recover photos and videos?

my son was killed recently and he has two iphones is there a way to reset his passwords so i can get in the phones to recover photos videos and or voice recording. If not is there a way to retrieve these things through you and have them sent to me


[Re-Titled by Moderator]


Posted on Sep 1, 2022 7:51 AM

Reply
2 replies

Sep 1, 2022 8:16 AM in response to Emilydaygarrett

I'm sorry to hear for your loss. I don't work for Apple as this is a user forum but I can provide what I know. To get into the iPhones, there's no way to reset the passcode to login without erasing the content that's stored inside. However, you can request to get access to your son's Apple ID which has data. A guide to do so is here How to request access to a deceased family member's Apple account - Apple Support.


How to get into my son's iPhone to recover photos and videos?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.