Hello, today I was robbed on the street and my phone was stolen.
now I cannot recover my iCloud account cause it refers to 2 steps authentication - bit this involves [hone number which I don't have anymore cause phone was stolen with the simcard.
and now I am afraid thefts have access to my phone and to my simcard...
please help urgently
best
Lisa
Contact Apple ID Support for assistance. See the Apple Support articles below for contact information.
Apple ID - Official Apple Support. -
Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn’t always load)
Get Support - Work through the screens to get a chat option. You may have to pick a slightly different problem.
Apple Support schedule phone call. -
From the Apple Support article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Contact Apple ID Support for assistance. See the Apple Support articles below for contact information.
Apple ID - Official Apple Support. -
Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn’t always load)
Get Support - Work through the screens to get a chat option. You may have to pick a slightly different problem.
Apple Support schedule phone call. -
From the Apple Support article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Have you tried using iCloud.com/Find?
Find My Phone - Lock and track your device using Lost Mode. *
Find My Phone - If your device is lost or stolen. *
See if anything here helps. If necessary, you can use account recovery as explained in the link at bottom of the article.
Verification code - how to get one and sign in with two-factor authentication. *
Hello, I tried everything.
Find My Phone does not work anymore cause I logged out of the account and now cannot access it.
My phone was stolen and reported to the police. I did not Mose it, to got stoled and immediately deactivated. That's why tracking is impossible .
As for verification code - this requires two-factor authentication which islonked to my phone - which I don't have access to.
This is a loop. I cannot restore my account because it requires a code sent to the phone which was stolen
Urgent support on stolen device and account recovery
