User profile for user: maría295
maría295 Author
User level: Level 1
4 points

Disney plus

Hello!

I’m having a little trouble updating my payment method for Disney plus. I have updated it multiple times but I still can’t access the app and it asks me to update my payment method over and over.

I have contacted Disney plus and they told me to contact you since I used Apple Pay to pay for my subscription:)

Apple TV HD, tvOS 15

Posted on Sep 1, 2022 3:11 PM

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User profile for user: Urquhart1244
Urquhart1244
User level: Level 10
146,202 points

Posted on Sep 1, 2022 6:52 PM

  1. If you subscribed to Disney+ directly with Disney, then you’ll have to use payment methods as they request, for your Disney+ account. Apple Pay is not listed as an accepted method there. Payment methods for Disney+ - Disney+ Help Center
  2. If you subscribed in-app on an Apple device, then you have to set a payment method for your Apple ID account, as such subscriptions are administrated through Apple. This type of subscription is valid on Apple devices only. Payment methods for your Apple ID account are used for all purchases and fees for digital products and services through Apple; nothing special about it for Disney+ or any other specific service. Payment methods that you can use with your Apple ID - Apple Support Change, add, or remove Apple ID payment methods - Apple Support If your payment method is declined in the App Store or iTunes Store - Apple Support
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User profile for user: Urquhart1244
Urquhart1244
User level: Level 10
146,202 points

Sep 1, 2022 6:52 PM in response to maría295

  1. If you subscribed to Disney+ directly with Disney, then you’ll have to use payment methods as they request, for your Disney+ account. Apple Pay is not listed as an accepted method there. Payment methods for Disney+ - Disney+ Help Center
  2. If you subscribed in-app on an Apple device, then you have to set a payment method for your Apple ID account, as such subscriptions are administrated through Apple. This type of subscription is valid on Apple devices only. Payment methods for your Apple ID account are used for all purchases and fees for digital products and services through Apple; nothing special about it for Disney+ or any other specific service. Payment methods that you can use with your Apple ID - Apple Support Change, add, or remove Apple ID payment methods - Apple Support If your payment method is declined in the App Store or iTunes Store - Apple Support
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