LOCKED OUT OF IPHONE AND APPLE ID DISAPPEARED

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Level 1

4 points

LOCKED OUT OF IPHONE AND APPLE ID DISAPPEARED

Hi Guys,

My wife has an XR and forgot her passcode. After fiddling about with it for a few hours, and at least 10 times entering the erroneous passcode, she was completely locked out.

Whats more, when i check icloud to find her Apple ID through 1st name, surname and email, it says her id does not exist.

What recourse does she have with APPLE to either get back her ID or complete reinstall the OS onto her phone and create a new apple ID.?

Thanks for your help

iPhone 6 Plus, iOS 12

Posted on Sep 1, 2022 7:11 PM

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Answer 1

Best reply

Eric Root

Level 10

684,045 points

Sep 1, 2022 7:41 PM in response to SHAWNDAMEN

Contact Apple ID Support for assistance. See the Apple Support articles below for contact information.

Apple ID - Official Apple Support. -

Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn’t always load)

Get Support - Work through the screens to get a chat option. You may have to pick a slightly different problem.

Apple Support schedule phone call. -

Apple on Twitter

Messages chat with Apple

From the Apple Support article below.

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID - Apple Support. *

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LOCKED OUT OF IPHONE AND APPLE ID DISAPPEARED

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