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I got charged for something that I didn’t purchase and it shows it’s from iTunes but also in my iTunes account doesn’t show anything purchased. Can you help me figure out what is that charge for?
iPhone 12 Pro Max, iOS 15
Did you already check this article?
If you see 'apple.com/bill' on your billing statement - Apple Support
Is this a genuine message from Apple?
Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
Did you already check this article?
If you see 'apple.com/bill' on your billing statement - Apple Support
Is this a genuine message from Apple?
Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
Check again for sure, see the following Apple articles:
View your purchase history for the App Store, iTunes Store, and other Apple media services
How apps, content, and subscriptions from Apple are billed
How apps, content, and subscriptions from Apple are billed - Apple Support
If you see "apple.com/bill" on your billing statement
If you see "apple.com/bill" on your billing statement – Apple Support (UK)
Request a refund for apps or content that you bought from Apple.
Request a refund for apps or content you've bought from Apple – Apple Support (UK)
If you see an unexpected charge
You can request a refund* for a purchase that you don't recognize, but you must pay for the purchase first. You can also cancel a subscription if you don't want to continue it.
*You must request the refund within the refund period.
Refunds are not guaranteed. For more information, see the Terms & Conditions.
❗️Identify legitimate emails from the App Store or iTunes Store
Identify legitimate emails from the App Store or iTunes Store - Apple Support
If the invoice is not from Apple:
Was the money deducted by a stranger?
Contact your bank, they can find out who (name, address & account number) has collected the amount from your bank account, and when.
Depending on your bank, they can collect the amount back within 30 days.
Also report to the police.
Charge from iTunes that doesn’t show on my account
