My Beats Flex ear buds will not connect to my new iPhone

Hello ProudMary4062,

If your Beats won't stay connected to your iPhone, you'll want to start with these steps:

Check the location

Place your Beats product and your paired device within 30 feet of each other. Move both devices away from other Bluetooth devices, microwaves, wireless routers, and other electronics.

Check the sound settings

On your iOS device, go to Settings > Bluetooth and select your Beats.

Check the volume

1. Make sure that both your Beats product and your Bluetooth device are charged and turned on.

2. Play a track that you downloaded to your device, not streaming audio.

3. Increase the volume on your Beats product and on the paired Bluetooth device.  

You'll find those steps listed here: If you can't connect to your wireless Beats product - Apple Support

If the issue persists, try resetting your Beats:

Reset Beats Flex

Hold down both the power button and the volume down button for 15 seconds.

When the LED indicator light flashes, release the buttons. Your earphones are now reset and ready to be set up with your devices again.

More information on resetting your Beats here: Reset your Beats earphones - Apple Support

If you're still having issues with your Beats not connecting to your iPhone, you'll want to check for any sources of wireless interference with these steps: If the sound from your wireless headphones cuts out or is distorted - Apple Support

Take care!