Accessing epic emr crashes via Citrix workspace on iPadOS

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Accessing epic emr crashes via Citrix workspace on iPadOS

I use Citrix workspace app on iPadOS to access hospital epic emr and it crashes randomly but usually within the first 5-10 min. I am currently using an iPad Air 4th gen. Weird thing is, when I use Citrix workspace app on iOS (my iPhone), it never crashes. When I use Citrix workspace app on macOS (MacBook Pro 13” m1), it never crashes. When I use Citrix workspace app on windows pc, it never crashes. ONLY when I use Citrix workspace app on iPadOS, does it crash… I’m wondering if the amount of ram is affecting it, was going to try an iPad Pro 3rd gen.. thoughts?

iPad Air 4 Wi-Fi

Posted on Sep 3, 2022 4:32 PM

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Answer 1

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cnordquist Author

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Oct 6, 2022 3:45 PM in response to cnordquist

Ok, it’s been a little while and I think I’ve figured out what causes the crashing: there are 2 settings on the ipadOS version of citrix that are NOT on either the iOS or macOS versions. These settings are “Touch Enable” and “Fullscreen Window”. They are found under “settings (top right gear icon” -> “advanced” screen. They are ENABLED by default. If you DISABLE both settings, epic EMR works FLAWLESSLY, not one crash since doing this. So, I think this is the best answer to solving this issue

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Answer 2

cnordquist Author

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Sep 18, 2022 5:47 PM in response to cnordquist

Update: I now have an iPad Pro 11” m1 (3rd gen) and I can confirm that the additional ram makes a difference with the Citrix workspace app for iPadOS, so far maybe one or two crashes but *much* better stability..

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Answer 3

Rob_H1

Community Specialist

Sep 5, 2022 8:42 AM in response to cnordquist

Hey there cnordquist,

Thanks for reaching out to Apple Support Communities. We're happy to provide some assistance.

The actions in this article can help resolve issue many unexpected issues with third-party apps:

If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support

If the issue continues, make sure you reach out to the developer for assistance as mentioned under the "Get more help" section of that article.

Keep us posted.

Have a great day!

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Answer 4

Rob_H1

Community Specialist

Sep 19, 2022 9:25 AM in response to cnordquist

Thank you for the reply cnordquist!

If the issue is persisting on your new device, we do recommend contacting the app developer. It is possible there is a compatibility issue or another issue they might be aware of. Take a look here on how you can contact the app developer:

How to contact an app developer - Apple Support

Cheers!

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Accessing epic emr crashes via Citrix workspace on iPadOS

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