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I am a new subscriber and I have created an Id but whenever I want to sign in on the app it tells me to sign in on the Web. And when I want to sign in on the Web it takes me back to the app. I tried changing my password but still the same issue.

Posted on Sep 4, 2022 7:52 AM

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Answer 1

Neil22R

Community Specialist

Sep 5, 2022 11:07 AM in response to Lamee3

Hi Lamee3,

Thanks for reaching out to Apple Support Communities. Let's try the steps in the following article:

If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support

Cheers.

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