You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

MY SCREEN IS BLACKED OUT

MY PHONE IS STILL ON ALTHOUGH SCREEN IS BLACKED OUT I CAN'T SEE ANYTHING?

iPhone 11

Posted on Sep 4, 2022 2:36 PM

Top-ranking reply

Level 10

212,696 points

Posted on Sep 4, 2022 2:53 PM

Start with a forced reset:

THEN

THEN

Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears

The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.

If that doesn’t resolve the problem post back.

View in context

Similar questions