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Apple connecting to your macbook remotely.....And helper tools.....

I just read that apple will never connect to your device remotely. Is this true? I had an apple rep that I reached dialing the given number 2 times and they accessed my macbook remotely both times. Also I found this statement while searching for what helper tool is. I have found over and over that it is likely malware and it has happened many many times. I am not able to use an app often if i dont allow it access and I have for a long time suspected it may be malware of some type. Any insight from anyone?

MacBook Pro 15″, macOS 12.5

Posted on Sep 4, 2022 9:29 PM

Best reply

babowa

Level 9

78,163 points

Posted on Sep 4, 2022 10:22 PM

Apple will only access your home screen or Finder after getting your consent during a service phone call. They will not connect remotely without your consent. As for the helper tool - are you using a VPN?

https://help.tunnelbear.com/hc/en-us/articles/360006839912-Why-does-TunnelBear-want-me-to-install-a-helper-tool-on-macOS-

It is not malware.

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Apple connecting to your macbook remotely.....And helper tools.....

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