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I have an Apple One Premier subscription. My wife’s iPad is able to access everything; however, she is unable to access music, fitness+, etc. when she goes to use these apps she has to sign up for a subscription. How can we get her phone to be recognized or to recognize the subscription. I searched this issue and have tried several troubleshooting steps.
iPhone 11 Pro
Check you plan supports sharing
Bundle Apple subscriptions with Apple One - Apple Support
Bundle Apple subscriptions with Apple One - Apple Support for a list of plans and included features
and
Apple One - Apple Cost at the very bottom.
If it does, sometimes it helps to have the devices involved take a fresh look at settings:
- Try signing out of accounts and back in again.
- Restarting is a simple step that can resolve many unexpected behaviors.
If a problem persists, particularly over several days, try contacting Apple for assistance:
Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
"See a list of Apple phone numbers around the world."
Click here --> Contact Apple for support and service - Apple Support
Check you plan supports sharing
Bundle Apple subscriptions with Apple One - Apple Support
Bundle Apple subscriptions with Apple One - Apple Support for a list of plans and included features
and
Apple One - Apple Cost at the very bottom.
If it does, sometimes it helps to have the devices involved take a fresh look at settings:
- Try signing out of accounts and back in again.
- Restarting is a simple step that can resolve many unexpected behaviors.
If a problem persists, particularly over several days, try contacting Apple for assistance:
Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
"See a list of Apple phone numbers around the world."
Click here --> Contact Apple for support and service - Apple Support
Apple One Family Share Issue
