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Billing

I have an unauthorized, unknown charge to my bank account. $17.11 was charged to my account on 09-05-22. This is what it states on my bank account. Apple.com 866-712-7753. When I call that number it never gives me an option to speak to a human being. It tells me to go to Getsupport.apple.com OR Reporta problem.apple.com I have no idea what device this is for, or even what this charge is for!! I had no idea what device to choose to submit this request. I had to choose one obviously.

iPhone 13 mini, iOS 15

Posted on Sep 7, 2022 1:13 PM

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Question marked as Best reply

Posted on Sep 7, 2022 1:29 PM

See the following Apple articles:

View your purchase history for the App Store, iTunes Store, and other Apple media services

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

 

How apps, content, and subscriptions from Apple are billed

How apps, content, and subscriptions from Apple are billed - Apple Support

 

If you see "apple.com/bill" on your billing statement

If you see "apple.com/bill" on your billing statement – Apple Support (UK)


If you see an unexpected charge

You can request a refund* for a purchase that you don't recognize, but you must pay for the purchase first. You can also cancel a subscription if you don't want to continue it.

Refunds are not guaranteed. For more information, see the Terms & Conditions.

 

❗️Identify legitimate emails from the App Store or iTunes Store

Identify legitimate emails from the App Store or iTunes Store - Apple Support


If the invoice is not from Apple, was the money deducted by a stranger?

Contact your bank, they can find out who (name, address & account number) has collected the amount from your bank account, and when.

Depending on your bank, they can collect the amount back within 30 days.

Also report to the police.

 

See -> https://toughnickel.com/scams-fraud/Apple-iTunes-866-712-7753-Scam


Click here for more support and assistance.







2 replies
Question marked as Best reply

Sep 7, 2022 1:29 PM in response to Ryanzach

See the following Apple articles:

View your purchase history for the App Store, iTunes Store, and other Apple media services

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

 

How apps, content, and subscriptions from Apple are billed

How apps, content, and subscriptions from Apple are billed - Apple Support

 

If you see "apple.com/bill" on your billing statement

If you see "apple.com/bill" on your billing statement – Apple Support (UK)


If you see an unexpected charge

You can request a refund* for a purchase that you don't recognize, but you must pay for the purchase first. You can also cancel a subscription if you don't want to continue it.

Refunds are not guaranteed. For more information, see the Terms & Conditions.

 

❗️Identify legitimate emails from the App Store or iTunes Store

Identify legitimate emails from the App Store or iTunes Store - Apple Support


If the invoice is not from Apple, was the money deducted by a stranger?

Contact your bank, they can find out who (name, address & account number) has collected the amount from your bank account, and when.

Depending on your bank, they can collect the amount back within 30 days.

Also report to the police.

 

See -> https://toughnickel.com/scams-fraud/Apple-iTunes-866-712-7753-Scam


Click here for more support and assistance.







Billing

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