My phone is not replaced

I bought my iphone 13 from apple store in india when i unbox my iphone during the transfering of data to my new i phone i notice a pin point scratch on my iphone and i said to store executive to change my iphone because it have manufacturing defect and they said it nit cover in that and your iphone is got activated not it is not be changed

iPhone 13, iOS 15

Posted on Sep 10, 2022 5:33 AM

Similar questions

I need to send my phone back to Apple for repair Hi! My iPhone has already been replaced once by Apple and unfortunately is needed to be replaced again. When looking on the website, I cannot find any options that I once had before. Does anyone know how to send your phone back yet geta replacement before hand?
892 1
Iphone replacement How can I get more time to send my old iPhone
592 1
Can't get Apple to replace my faulty 3month old iPhone13 I've been on to online support for hours on end on several different support sessions. Online people told me to go instore instead. I went instore and after nearly an hour of checking the fault and initially trying to fob me off, a more experienced person checked the phone and accepted it has a fault. Was told though that I need to speak to someone online. Now the online people have abandoned me after more time wasted talking to them and uploading clips. How can I just get a replacement phone without all the terrible customer service and having my time wsted??
933 1

1 reply

LD150

Level 10

100,227 points

Sep 10, 2022 6:34 AM in response to Sahil_kaushik

The laws of India will dictate whether you are covered for replacement.

If you did not inspect the phone in the store then it is your word against theirs.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My phone is not replaced

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up