iTunes issue - need to sync twice to add music, playlists, etc.
Has anyone else had this problem? It seems Apple have no intention of fixing it as it has been kicking around a while now!
iTunes 12.12.4. iOS 15.6.1
Has anyone else had this problem? It seems Apple have no intention of fixing it as it has been kicking around a while now!
iTunes 12.12.4. iOS 15.6.1
Hello lxworld,
Are you syncing wirelessly or via a cable to the device? If you're using a cable, have you already had a chance to try using another one?
Is there any security software installed on the computer that's being used? If so, does temporarily uninstalling it seem to allow the sync process to proceed smoothly?
This page can also provide some help for the syncing process: Sync iTunes content on PC with your devices - Apple Support
As an example, if you’re syncing your music using "Selected playlists, artists, albums, and genres” categories, make sure each category you want included on your device has been checked, especially the ones that are already on your device.
If you miss selecting something that’s already on your iPhone, iTunes interprets this as you want to have it removed.
Cheers.
Hey there lxworld.
Please do review the steps that were previous suggested to you. If you continue to experience issues, reach back out to us and let us know. We'll do our best to continue helping you out or point you in the right direction for help. If a different issue arises in the future, you can always create a new post and we'll help you then.
Thank you for using Apple Support Communities. Best of luck.
i have already replaced the cable. If it’s the security software it can’t be doing a good job if it gets through on the second sync! I will look into it - thanks for your your suggestions
In the meantime please leave this thread open in case anyone has any other ideas
iTunes issue - need to sync twice to add music, playlists, etc.