iPhone 12 will not turn off

My iPhone will not turn off screen is black.. it will ring and you can hear text messages.. this is a new phone just activated today

iPhone 12, iOS 15

Posted on Sep 11, 2022 4:15 PM

Reply

Top-ranking reply

Chris0107

Level 9

52,001 points

Posted on Sep 11, 2022 4:17 PM

try a force restart

Force restart iPhone - Apple Support

View in context

Similar questions

Iphone 11 is locked and won"t turn off. My iphone 11 is locked and won’t turn off to restart. I’m receiving text etc but can’t use anything.
206 1
my iphone won't turn off - what do I do? my iphone won't turn off - what do I do? and although I can receive call I can't answer them
611 4
My phone 11 screen is black but I can hear notifications My iPhone 11 screen is Pitch black I can hear all the notifications sounds and if my phones rings I tried to rest it did not work and I can’t get into my phone to reset at all what do I do ?
544 1

1 reply

Top-ranking reply

Chris0107

Level 9

52,001 points

Sep 11, 2022 4:17 PM in response to denefria

try a force restart

Force restart iPhone - Apple Support

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 12 will not turn off

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up