I'm confused...every single other service on my TV works, but I cannot play the most recent episode of "Bad Sisters." There's a problem loading this video, it displays. I've tried everything you can imagine. I'm not sure what to do next.
UN58MU6070,
A few other users on this forum have reported issues with just this same show and ep. 5, which seems indicative of a systematic component to the issue. Not sure what you all have in common.
At this time I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).
A few other users on this forum have reported issues with just this same show and ep. 5, which seems indicative of a systematic component to the issue. Not sure what you all have in common.
At this time I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).
Same issue for episode 4 and 5. Everything else seems to play fine. Only workaround I found was to play a min or two on my iPad before launching it again on my sky go
I’m trying to start episode 1 and having the same issue. I did literally every trick in the book to try to troubleshoot until I just tried different shows and realized it was not my roku nor the app nor the software version, and that restarting, reinstalling, and factory resetting my roku device did not fix this.
Other shows are playing on apple tv on my device, so it seems like definitely an issue on apple tv’s end….
This show is the only reason I activated my trial of apple tv. Let my know if anything gets resolved.
I actually got mine to restart the next day, and I’m not even sure what worked. The things I did the night before didn’t work. The following day,, the episode suddenly played. And I have had no trouble since, which is even stranger because I anticipated problems!
The things I attempted were all the normal things you would think to do. Powering the cable box and the modem on and off. Unplugging things and plugging them back in. Removing AppleTV from my Samsung TV and reinstalling. Trying it on my iPhone (worked). None of those things worked. But the next day, all of a sudden it began working again.
I wish I was more helpful!
Very strange. I contacted support, we tried to play the episode to see the error message, and the episode began playing! It wasn’t working 8 hours ago. Hmmm…we’ll, I’m off to watch it before it disappears!!
Thank you for your response and for suggesting I contact support. Apparently they work magic and don’t even know it!
Unfortunately, my solution is unknown. All of a sudden, ten hours after not working, it began working. No idea why. Keep trying! I did reset my network, removed & reinstalled the app, and was just about ready to reset my modem altogether.
Same problem, latest episode of Bad Sisters won’t play, just gives an error message
That’s helpful information. Thanks.
Bad Sisters won't play - error message
