iPhone 13 bought afresh in Feb 2022 is not launching apps and not responding to power key

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shan_ismail Author

Level 1

4 points

iPhone 13 bought afresh in Feb 2022 is not launching apps and not responding to power key

This iPhone was bought in Feb 2022 from an apple authorised physical store.
It is not opening any app since 1255hrs 12 Sep 22.
Touch input is being recognised. Scrolling is still feasible. Action centre and Notification centre is also functional. However, it is unable to open even critical sys app like settings, camera, and phone.
Power key is only working to wake Siri. However, even Siri is not working. It just pops up below when I long press power key.
Unable to Lock Screen. Single click function of power key is not working. as of now screen locks as per set timing.
Unable to shut down/restart the phone due to no response of power key.

Can someone throw some light into this pls.

such an issue was never expected from iPhone.

iPhone 13, iOS 15

Posted on Sep 12, 2022 12:50 AM

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Answer 1

Top-ranking reply

SravanKrA

Level 10

433,136 points

Sep 12, 2022 12:57 AM in response to shan_ismail

Since this iPhone is still under warranty please take your device to an Apple Authorized Service Provider, or contact Apple Support:

Find Locations - Location Selector - Apple

Contact Apple for support and service - Apple Support

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Answer 2

SravanKrA

Level 10

433,136 points

Sep 12, 2022 12:56 AM in response to shan_ismail

If a button or switch isn't working on your iPhone or iPad, here are a few steps that might fix the issue. If they don't, you'll need to set up a repair. Remove any protective films or cases that might block the button or switch. Check for debris or dirt around the button or switch and clean with a soft cloth.

If a button or switch isn't working on your iPhone or iPad

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iPhone 13 bought afresh in Feb 2022 is not launching apps and not responding to power key

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