why is my apple gift card balance frozen

Re: Hi Joehonest,

Welcome to the Apple Community.

(We are all Apple users, like yourself ... not Apple itself.)

Re: Why is my Apple gift card balance frozen

Wondering if you or someone else entered your password or other account information incorrectly too many times,

ie ... may be frozen / locked for security reasons, and / or to keep your money safe from unauthorised access.

You may need to reset the Apple ID password to regain access

See this Apple support article, and give it a try, if you wish:

If your Apple ID is locked or disabled - Apple Support

If needed:

What to do: If you forgot your Apple ID password – Apple Support

How to: Check your Apple Account balance - Apple Support

All the best :-)