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New iPhone is not connecting to the Tesla ap

My new iPhone 13 is not connecting to my Tesla ap.

iPhone 13

Posted on Sep 12, 2022 6:59 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 14, 2022 10:36 AM

Hi ilona90,


Welcome to Apple Support Communities. We understand that you're having an issue with your new iPhone 13 connecting to your Tesla. We'd like to know more so we can help!


Where is this not connecting? Is it when you're trying to connect to your car's stereo systems or CarPlay set up or the Tesla app on your device?


If it's related to only a specific app, this resource can help as it will troubleshoot the app to see if the issue can be resolved this way: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support


If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open

If an app on your iPhone or iPad doesn't work as expected, try this.

1. Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
 
2. Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
 
3. Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
 
4. Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.

Get more help

* If the App Store itself is not responding, contact Apple Support for your iPhone or for your iPad.
* If you found the app on the App Store, contact the app developer. If the app is made by Apple or came with your iPhone or iPad, contact Apple Support for your iPhone or for your iPad.
* If you bought the app recently and you no longer want it, you can also request a refund.
 

If this is related to your car, or the above issues do not resolve this, let us know and we'll continue to help.


Take care!

2 replies
Question marked as Top-ranking reply

Sep 14, 2022 10:36 AM in response to ilona90

Hi ilona90,


Welcome to Apple Support Communities. We understand that you're having an issue with your new iPhone 13 connecting to your Tesla. We'd like to know more so we can help!


Where is this not connecting? Is it when you're trying to connect to your car's stereo systems or CarPlay set up or the Tesla app on your device?


If it's related to only a specific app, this resource can help as it will troubleshoot the app to see if the issue can be resolved this way: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support


If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open

If an app on your iPhone or iPad doesn't work as expected, try this.

1. Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
 
2. Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
 
3. Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
 
4. Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.

Get more help

* If the App Store itself is not responding, contact Apple Support for your iPhone or for your iPad.
* If you found the app on the App Store, contact the app developer. If the app is made by Apple or came with your iPhone or iPad, contact Apple Support for your iPhone or for your iPad.
* If you bought the app recently and you no longer want it, you can also request a refund.
 

If this is related to your car, or the above issues do not resolve this, let us know and we'll continue to help.


Take care!

New iPhone is not connecting to the Tesla ap

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