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iPhone 11 Pro - Not responding to touch/won't reset

As of this afternoon, I have run into a couple of problems with this phone

  • The touchscreen works ( I can slide between the different pages on my home and can open the folder with different apps in it) but I can't click on any of the apps for them to open, including Settings, Camera, Etc.
  • I can't reset the phone by pressing the side button and power button. It does not work. Both buttons work independently, I can raise and lower the volume and if I hold down the side button, Siri pops up. I don't know of any other way to power the phone off.


Any thoughts?

iPhone 11 Pro, iOS 15

Posted on Sep 12, 2022 3:05 PM

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Question marked as Best reply

Posted on Sep 12, 2022 3:09 PM

Hello,

Start here:

If your iPhone, iPad, or iPod touch won‘t turn on or is frozen

If no help, connect it to your computer as explained in the link above.

If you get it to restart, I would think that your other problems would be solved.

Good luck.

1 reply

iPhone 11 Pro - Not responding to touch/won't reset

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