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Support problem with cellular network, after updating

Support problem with cellular network, after updating

iPhone 13 Pro Max, iOS 16

Posted on Sep 12, 2022 5:48 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 15, 2022 11:32 AM

Hello Gelver177,


We understand that you're having an issue with your cellular network after completing the update. We noticed that you were reviewing the article, "If you see a Cellular, Ultra Wideband, or Apple Pay Issue message after an iOS update or restart."


To clarify, does the message Cellular Issue Detected, Ultra Wideband Issue Detected or Apple Pay Issue Detected appear on your screen? If so, you will need a computer to complete the following steps. Doing so may help resolve the issue:


1. Make sure that you have a backup of your iPhone or iPad.

2. Connect your device to a computer that has the latest version of macOS or iTunes. On a Mac with macOS Catalina or later, open a Finder window. On a Mac with macOS Mojave or earlier, or on a Windows PC, open iTunes.

3. If "Trust this Computer" appears, unlock your device, then tap Trust.

4. Select your device.

5. In the Finder, click General. Or in iTunes, click Summary. Then:
• On a Mac: Command-click Check for Update.
• On a Windows computer: Control-click Check for Update.

6. Click Download and Update. Continue by following the onscreen instructions.

Your computer will download and reinstall the current version of software on your device. Don't disconnect your device from your computer until the download completes.


If the message still appears, you will need to reach out to Apple directly. Depending on your region, you may be able to connect with them here: Get Support


If you're experiencing another issue, please provide us with the exact details.


All the best.

1 reply
Question marked as Top-ranking reply

Sep 15, 2022 11:32 AM in response to gelver177

Hello Gelver177,


We understand that you're having an issue with your cellular network after completing the update. We noticed that you were reviewing the article, "If you see a Cellular, Ultra Wideband, or Apple Pay Issue message after an iOS update or restart."


To clarify, does the message Cellular Issue Detected, Ultra Wideband Issue Detected or Apple Pay Issue Detected appear on your screen? If so, you will need a computer to complete the following steps. Doing so may help resolve the issue:


1. Make sure that you have a backup of your iPhone or iPad.

2. Connect your device to a computer that has the latest version of macOS or iTunes. On a Mac with macOS Catalina or later, open a Finder window. On a Mac with macOS Mojave or earlier, or on a Windows PC, open iTunes.

3. If "Trust this Computer" appears, unlock your device, then tap Trust.

4. Select your device.

5. In the Finder, click General. Or in iTunes, click Summary. Then:
• On a Mac: Command-click Check for Update.
• On a Windows computer: Control-click Check for Update.

6. Click Download and Update. Continue by following the onscreen instructions.

Your computer will download and reinstall the current version of software on your device. Don't disconnect your device from your computer until the download completes.


If the message still appears, you will need to reach out to Apple directly. Depending on your region, you may be able to connect with them here: Get Support


If you're experiencing another issue, please provide us with the exact details.


All the best.

Support problem with cellular network, after updating

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