Apple TV library not loading on Samsung TV appleTV app

Question

Level 1

7 points

Apple TV library not loading on Samsung TV appleTV app

I just purchased a Samsung smart TV and I have a library of purchased and imported videos in my library on the Apple TV app. When I signed into the apple tv app on my samsung tv it says I have no videos in my library. I have done a reset/redownload/sign in multiple times and it doesn't work. I double checked to make sure I was using the right app and it's definitely the Apple TV app (not apple TV+) so the library should be available. Does anyone have a fix for this other than resetting and redownloading everything? Thank you!!

Posted on Sep 13, 2022 7:32 AM

Reply

Answer 1

Top-ranking reply

Urquhart1244

Community+ 2024

Level 10

143,118 points

Sep 13, 2022 11:53 AM in response to SarahMk

The Library of the Apple TV app on third party devices will show your iTunes Store purchases (buy, rent) on the Apple ID account with which you signed in. Not subscription content, not content from other sources, not other accounts.

Library in the Apple TV app - Apple TV app user guide - Apple Support

If the issue persists, try resetting the Apple TV app, then sign in again.

Reset the Apple TV app - Apple TV app user guide - Apple Support

If the issue still persists, then contact Apple Support for further investigation. Get support - Apple Support

Reply

Apple TV library not loading on Samsung TV appleTV app

Similar questions