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User profile for user: T.Edwards
T.Edwards Author
User level: Level 1
38 points

Mac Mail - Flagged emails create a 2nd colour flag. How to stop it?

Hello All,


For over 3yrs now I've had this issue in Mac Mail that I cannot fix. Its an issue I raised with Apple which took a year of going back and forth for them to finally acknowledge and they said would be fixed in Monterey but unfortunatly I cannot update to this OS. I'm hoping someone else can help.


The issue is when I flag an email, I get another colour of flag showing in the drop down (on the left) even when all emails are flagged the same colour. For example, see the image below. All emails are flagged Orange, yet a Red flag appears.



If I change the colour of the flagged emails to Yellow, I get a 2nd Purple flag



If I change the flagged emailed to Blue, I then get a Yellow flag etc.



The ONLY flag colour that doesnt create a 2nd flag is Grey.


Has anyone else experienced this, or know how I can possible fix it?


I'm running macOS 11.7 (20G817), Mail version 14.0 (3654.120.0.1.13)


Thank you

MacBook Pro 15″, macOS 11.6

Posted on Sep 13, 2022 11:45 AM

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User profile for user: T.Edwards
T.Edwards Author
User level: Level 1
38 points

Sep 14, 2022 1:11 PM in response to PRP_53

Hello P. Philips,


Thanks for all your help so far, I appreciate it. I removed all Envelope Index files (see image) but unfortunately the issue remains :



Video of the issue can be found here


I think I have also done the updates as you suggested :


  • Time Machine ✅
  • System Integrity Protection Activated ✅
  • Apple Security ✅
  • High battery cycle - Understood. I can do a battery change in future if needed ✅
  • Unsigned files removed ✅


Please see an update ErteCheckPro Log :


EtreCheckPro version: 6.7.1 (67011) Report generated: 2022-09-14 21:02:04 Download EtreCheckPro from https://etrecheck.com Runtime: 3:01 Performance: Excellent Problem: Other problem Description: Same Mail Flagging issue. Major Issues: Anything that appears on this list needs immediate attention. Obsolete hardware - This computer may be considered obsolete. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. High battery cycle count - Your battery may be losing capacity. Apps crashing - There have been numerous app crashes. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Limited permissions - More information may be available with Full Disk Access. Kernel boot arguments - This computer has custom kernel boot arguments. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (Retina, 15-inch, Late 2013) Status: Obsolete MacBook Pro Model: MacBookPro11,3 2.3 GHz Quad-Core Intel Core i7 (i7-4850HQ) CPU: 4-core 16 GB RAM - Not upgradeable BANK 0/DIMM0 - 8 GB DDR3 1600 BANK 1/DIMM0 - 8 GB DDR3 1600 Battery: Health = Normal - Cycle count = 1017 Video Information: Intel Iris Pro - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 NVIDIA GeForce GT 750M - VRAM: 2 GB Drives: disk0 - APPLE SSD SM0512F 500.28 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 500.07 GB disk1 [APFS Virtual drive] 500.07 GB (Shared by 6 volumes) disk1s1 - M****** - Data (APFS) [APFS Virtual drive] (429.62 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (390 MB used) disk1s3 - Recovery (APFS) [Recovery] (623 MB used) disk1s4 - VM (APFS) [APFS VM] (1 MB used) disk1s5 (APFS) [APFS Container] (15.32 GB used) disk1s5s1 - M****D (APFS) [APFS Snapshot] (15.32 GB used) disk1s6 - Update (APFS) (3 MB used) Mounted Volumes: disk1s1 - M****** - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Used: 429.62 GB Shared values Size: 500.07 GB Free: 53.95 GB Available: 58.34 GB disk1s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 390 MB Shared values Size: 500.07 GB Free: 53.95 GB disk1s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 1 MB Shared values Size: 500.07 GB Free: 53.95 GB disk1s5s1 - M****D [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 15.32 GB Shared values Size: 500.07 GB Free: 53.95 GB Available: 58.34 GB disk1s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 3 MB Shared values Size: 500.07 GB Free: 53.95 GB Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en4: iPhone Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 1.77 TB available System Software: macOS Big Sur 11.7 (20G817) Time since boot: Less than an hour Boot args: keepsyms=1 debug=0x100 Notifications: EtreCheckPro.app 3 notifications Creative Cloud.app 2 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Old Applications: 10 x86-only apps Kernel Extensions: /Library/Extensions [Loaded] ufsd_NTFS.kext - com.paragon-software.filesystems.ntfs (15.9.314 - SDK 10.10) System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 202 Apple tasks [Running] 128 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 207 Apple tasks [Running] 112 Apple tasks Launch Daemons: [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2022-07-20) [Loaded] com.paragon-software.ntfs.loader.plist (Apple - installed 2021-10-05) [Running] com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2022-04-12) Launch Agents: [Other] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2022-07-20) [Running] com.adobe.ElementsAutoCreator-19.0.plist (Adobe Systems, Inc. - installed 2022-04-16) [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2022-08-26) [Not Loaded] com.apple.AuthenticationServicesCore.AuthenticationServicesAgent.plist (Apple - installed 2022-09-13) [Running] com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2021-10-05) User Login Items: [Running] 1Password Browser Helper (AgileBits Inc. - installed 2022-09-11) Modern Login Item /Applications/1Password.app/Contents/Library/LoginItems/1Password Browser Helper.app [Not Loaded] 1Password Launcher (AgileBits Inc. - installed 2022-09-11) Modern Login Item /Applications/1Password.app/Contents/Library/LoginItems/1Password Launcher.app [Not Loaded] AppCleaner SmartDelete (Julien Ramseier - installed 2022-03-14) Modern Login Item /Applications/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app [Running] Flux (Michael Herf - installed 2021-03-22) Application /Applications/Flux.app [Running] Hue Menu Launcher (App Store - installed 2022-04-12) Modern Login Item /Applications/Hue Menu.app/Contents/Library/LoginItems/Hue Menu Launcher.app [Loaded] magnetLauncher (App Store - installed 2022-06-29) Modern Login Item /Applications/Magnet.app/Contents/Library/LoginItems/magnetLauncher.app [Loaded] Launcher (App Store - installed 2022-07-23) Modern Login Item /Applications/Menu Bar Controller for Sonos.app/Contents/Library/LoginItems/Launcher.app [Loaded] FSMenuAppLoginItemHelper (Paragon Software GmbH - installed 2022-04-15) Modern Login Item /Applications/NTFS for Mac.app/Contents/Library/LoginItems/FSMenuAppLoginItemHelper.app [Running] Pictogram Helper (Neil Sardesai - installed 2020-11-26) Modern Login Item /Applications/Pictogram.app/Contents/Library/LoginItems/Pictogram Helper.app [Running] Plex Media Server (Plex Inc. - installed 2022-07-10) Application /Applications/Plex Media Server.app [Not Loaded] Skitch Helper (App Store - installed 2022-04-16) Modern Login Item /Applications/Skitch.app/Contents/Library/LoginItems/J8RPQ294UB.com.skitch.SkitchHelper.app [Not Loaded] Slack Login Helper (App Store - installed 2022-09-05) Modern Login Item /Applications/Slack.app/Contents/Library/LoginItems/Slack Login Helper.app [Not Loaded] StartUpHelper (Spotify - installed 2022-09-04) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] Todoist Login Helper (App Store - installed 2022-05-31) Modern Login Item /Applications/Todoist.app/Contents/Library/LoginItems/Todoist Login Helper.app Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2022-07-20) Safari Extensions: Open in IINA (Hechen Li - installed 2022-06-17) Todoist (App Store - installed 2022-05-31) 3rd Party Preference panels: ParagonNTFS (Paragon Software GmbH - installed 2021-10-05) Backup: Time Machine information is limited without Full Disk Access Destinations: T************************************) [Local] (Last used) 2 local snapshots Oldest local snapshot: 2022-09-14 19:00:19 Last local snapshot: 2022-09-14 19:01:22 Performance: System Load: 10.59 (1 min ago) 4.48 (5 min ago) 1.78 (15 min ago) Nominal I/O usage: 0.01 MB/s File system: 20.43 seconds Write speed: 679 MB/s Read speed: 621 MB/s CPU Usage Snapshot: Type Overall System: 6 % User: 10 % Idle: 83 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) mdbulkimport (2) 12.76 % (Apple) WindowServer 7.74 % (Apple) EtreCheckPro 7.72 % (Etresoft, Inc.) mds 5.58 % (Apple) kernel_task 2.83 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 610 MB (Etresoft, Inc.) Elements Auto Creations 2021 198 MB (Adobe Systems, Inc.) Adobe Desktop Service 119 MB (Adobe Inc.) WindowServer 109 MB (Apple) Finder 96 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 82 KB / 37 KB (Apple) homed 18 KB / 573 B (Apple) apsd 5 KB / 11 KB (Apple) adprivacyd 7 KB / 8 KB (Apple) usbmuxd 7 KB / 7 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 3 (Apple) analyticsd 1 (Apple) Plex Tuner Service 0 (Plex Inc.) opendirectoryd 0 (Apple) System.bundle 0 (Not signed - Plex Plug-in [com.plexapp.system] /Applications/Plex Media Server.app) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 8.20 GB Used RAM: 3.60 GB Cached files: 4.19 GB Available RAM: 12.40 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2022-07-23 Menu Bar Controller for Sonos (5.0.1) 2022-07-24 Spark (2.11.22) 2022-07-29 macOS 11.6.8 (11.6.8) 2022-08-18 XProtectPlistConfigData (2162) 2022-09-03 iMovie (10.3.4) 2022-09-05 Slack (4.28.171) 2022-09-09 Paprika Recipe Manager 3 (3.7.1) 2022-09-11 XProtectPayloads (72) 2022-09-13 Safari (16.0) 2022-09-13 macOS 11.7 (11.7) 2022-09-13 MRTConfigData (1.93) 2022-09-14 Malwarebytes for Mac 2022-09-14 "Malwarebytes for Mac Uninstaller" (1.0) Diagnostics Information (past 7-30 days): 2022-09-14 20:50:42 Adobe Elements 2021 Organizer.app Crash (6 times) Executable: /Applications/Adobe Elements 2021 Organizer.app Details: dyld: launch, loading dependent libraries End of report



If there is anything else I can try to fix the flagging issue I would be more than happy to try. Thanks again

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User profile for user: PRP_53
PRP_53
User level: Level 10
94,807 points

Sep 13, 2022 2:15 PM in response to T.Edwards

Honestly, never every have I seen such an issue in Catalina, Big Sur or Monterey.


Can I suggest some Trouble Shoot Steps but whether this will actually solve this issue we can one experiment.


None of the steps will doe any Harm to the Computer or the Big Sur 11.7 (Recent update and good that is done 👍)


1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Does the issue present in this mode ?


3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


6 - Understand, we are all working Remotely from all around the world. 


Therefore, we do not have the On-Hands experience the User ( you ) has with this computer.


The next best thing for us to having a semi - actual On-Hand experience on this computer is to follow the steps below


Download the Application Etrecheck directly from the Developer.


The application is free or paid from added features. 


It will take a Snap Shot -  both the hardware and software.


 The Report will Not Reveal Any Personal Information. 


Post back the Full Report - copy and paste - using the Additional Text Icon ( 3rd Icon to last )


We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.

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User profile for user: T.Edwards
T.Edwards Author
User level: Level 1
38 points

Sep 13, 2022 2:45 PM in response to PRP_53

Hello P. Phillips,


Thanks for the message, I really appreciate it. I tested both in Safe Mode and another User and the issue persists.


Therefore please see the report from Etrecheck. I hope I did it correctly.

EtreCheckPro version: 6.7.1 (67011) Report generated: 2022-09-13 22:37:45 Download EtreCheckPro from https://etrecheck.com Runtime: 2:59 Performance: Excellent Problem: Other problem Description: Issue with Mac Mail showing two colours of flags (on flagged emails) e ven though only one colour of flag is selected. As posted here - https ://discussions.apple.com/thread/254189710?answerId=257865771022&cid=em -com-apple_watches_email_thread_owner-view_the_full_discussion-en-us-1 1192020#257865771022 Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. System Integrity Protection disabled - System Integrity Protection is disabled. This computer is at risk of malware infection. Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection. Obsolete hardware - This computer may be considered obsolete. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. High battery cycle count - Your battery may be losing capacity. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Kernel boot arguments - This computer has custom kernel boot arguments. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (Retina, 15-inch, Late 2013) Status: Obsolete MacBook Pro Model: MacBookPro11,3 2.3 GHz Quad-Core Intel Core i7 (i7-4850HQ) CPU: 4-core 16 GB RAM - Not upgradeable BANK 0/DIMM0 - 8 GB DDR3 1600 BANK 1/DIMM0 - 8 GB DDR3 1600 Battery: Health = Normal - Cycle count = 1016 Video Information: Intel Iris Pro - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 NVIDIA GeForce GT 750M - VRAM: 2 GB Drives: disk0 - APPLE SSD SM0512F 500.28 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 500.07 GB disk1 [APFS Virtual drive] 500.07 GB (Shared by 6 volumes) disk1s1 - M****** - Data (APFS) [APFS Virtual drive] (430.13 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (390 MB used) disk1s3 - Recovery (APFS) [Recovery] (623 MB used) disk1s4 - VM (APFS) [APFS VM] (1 MB used) disk1s5 (APFS) [APFS Container] (15.32 GB used) disk1s5s1 - M****D (APFS) [APFS Snapshot] (15.32 GB used) disk1s6 - Update (APFS) (3 MB used) Mounted Volumes: disk1s1 - M****** - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Used: 430.13 GB Shared values Size: 500.07 GB Free: 53.44 GB Available: 54.36 GB disk1s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 390 MB Shared values Size: 500.07 GB Free: 53.44 GB disk1s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 1 MB Shared values Size: 500.07 GB Free: 53.44 GB disk1s5s1 - M****D [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 15.32 GB Shared values Size: 500.07 GB Free: 53.44 GB Available: 54.36 GB disk1s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 3 MB Shared values Size: 500.07 GB Free: 53.44 GB Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en4: iPhone Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 1.77 TB available System Software: macOS Big Sur 11.7 (20G817) Time since boot: Less than an hour Boot args: keepsyms=1 debug=0x100 Notifications: Transmission.app 3 notifications Creative Cloud.app 2 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: unknown (Custom Configuration) Antivirus software: None! Unsigned Files: Launchd: ~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=scheduled Details: Exact match found in the legitimate list - probably OK Old Applications: 10 x86-only apps Kernel Extensions: /Library/Extensions [Loaded] ufsd_NTFS.kext - com.paragon-software.filesystems.ntfs (15.9.314 - SDK 10.10) System Launch Daemons: [Not Loaded] 37 Apple tasks [Loaded] 200 Apple tasks [Running] 128 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 18 Apple tasks [Loaded] 194 Apple tasks [Running] 124 Apple tasks Launch Daemons: [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2022-07-20) [Loaded] com.paragon-software.ntfs.loader.plist (Apple - installed 2021-10-05) [Running] com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2022-04-12) Launch Agents: [Other] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2022-07-20) [Loaded] com.adobe.ElementsAutoCreator-19.0.plist (Adobe Systems, Inc. - installed 2022-04-16) [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2022-08-26) [Not Loaded] com.apple.AuthenticationServicesCore.AuthenticationServicesAgent.plist (Apple - installed 2022-09-13) [Running] com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2021-10-05) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (Not signed - installed 2022-04-16) [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-04-18) [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-04-18) User Login Items: [Running] 1Password Browser Helper (AgileBits Inc. - installed 2022-09-09) Modern Login Item /Applications/1Password.app/Contents/Library/LoginItems/1Password Browser Helper.app [Not Loaded] 1Password Launcher (AgileBits Inc. - installed 2022-09-09) Modern Login Item /Applications/1Password.app/Contents/Library/LoginItems/1Password Launcher.app [Not Loaded] AppCleaner SmartDelete (Julien Ramseier - installed 2022-03-14) Modern Login Item /Applications/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app [Running] Flux (Michael Herf - installed 2021-03-22) Application /Applications/Flux.app [Running] Hue Menu Launcher (App Store - installed 2022-04-12) Modern Login Item /Applications/Hue Menu.app/Contents/Library/LoginItems/Hue Menu Launcher.app [Loaded] magnetLauncher (App Store - installed 2022-06-29) Modern Login Item /Applications/Magnet.app/Contents/Library/LoginItems/magnetLauncher.app [Loaded] Launcher (App Store - installed 2022-07-23) Modern Login Item /Applications/Menu Bar Controller for Sonos.app/Contents/Library/LoginItems/Launcher.app [Loaded] FSMenuAppLoginItemHelper (Paragon Software GmbH - installed 2022-04-15) Modern Login Item /Applications/NTFS for Mac.app/Contents/Library/LoginItems/FSMenuAppLoginItemHelper.app [Running] Pictogram Helper (Neil Sardesai - installed 2020-11-26) Modern Login Item /Applications/Pictogram.app/Contents/Library/LoginItems/Pictogram Helper.app [Running] Plex Media Server (Plex Inc. - installed 2022-07-10) Application /Applications/Plex Media Server.app [Not Loaded] Skitch Helper (App Store - installed 2022-04-16) Modern Login Item /Applications/Skitch.app/Contents/Library/LoginItems/J8RPQ294UB.com.skitch.SkitchHelper.app [Not Loaded] Slack Login Helper (App Store - installed 2022-09-05) Modern Login Item /Applications/Slack.app/Contents/Library/LoginItems/Slack Login Helper.app [Not Loaded] StartUpHelper (Spotify - installed 2022-09-04) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] Todoist Login Helper (App Store - installed 2022-05-31) Modern Login Item /Applications/Todoist.app/Contents/Library/LoginItems/Todoist Login Helper.app Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2022-07-20) Safari Extensions: Open in IINA (Hechen Li - installed 2022-06-17) Todoist (App Store - installed 2022-05-31) 3rd Party Preference panels: ParagonNTFS (Paragon Software GmbH - installed 2021-10-05) Backup: Time Machine Not Configured! Performance: System Load: 5.98 (1 min ago) 4.59 (5 min ago) 2.52 (15 min ago) Nominal I/O usage: 0.40 MB/s File system: 19.86 seconds Write speed: 621 MB/s Read speed: 770 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 2 % Idle: 96 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 12.66 % (Apple) EtreCheckPro 9.12 % (Etresoft, Inc.) kernel_task 4.02 % (Apple) Plex Media Server 1.66 % (Plex Inc.) symptomsd 0.24 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) MTLCompilerService (25) 688 MB (Apple) EtreCheckPro 629 MB (Etresoft, Inc.) Dock 270 MB (Apple) Google Chrome 221 MB (Google LLC) Spark 198 MB (App Store) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 192 KB / 43 KB (Apple) trustd 46 KB / 3 KB (Apple) apsd 6 KB / 25 KB (Apple) Spark 20 KB / 5 KB (App Store) Mail 20 KB / 4 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 6 (Apple) Plex Media Server 1 (Plex Inc.) Plex Tuner Service 0 (Plex Inc.) System.bundle 0 (Not signed - Plex Plug-in [com.plexapp.system] /Applications/Plex Media Server.app) Core Sync 0 (Adobe Inc.) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 4.23 GB Used RAM: 5.30 GB Cached files: 6.47 GB Available RAM: 10.70 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2022-07-23 Menu Bar Controller for Sonos (5.0.1) 2022-07-24 Spark (2.11.22) 2022-07-29 macOS 11.6.8 (11.6.8) 2022-08-18 XProtectPlistConfigData (2162) 2022-09-03 iMovie (10.3.4) 2022-09-05 Slack (4.28.171) 2022-09-09 Paprika Recipe Manager 3 (3.7.1) 2022-09-11 XProtectPayloads (72) 2022-09-13 Safari (16.0) 2022-09-13 macOS 11.7 (11.7) 2022-09-13 MRTConfigData (1.93) Diagnostics Information (past 7-30 days): 2022-09-13 22:31:49 Adobe Elements 2021 Organizer.app Crash (4 times) Executable: /Applications/Adobe Elements 2021 Organizer.app Details: dyld: launch, loading dependent libraries End of report


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User profile for user: PRP_53
PRP_53
User level: Level 10
94,807 points

Sep 14, 2022 2:25 AM in response to T.Edwards

Description: Issue with Mac Mail showing two colours of flags (on flagged emails) even though only one colour of flag is selected. 

https://apple.stackexchange.com/questions/379736/mail-showing-incorrect-number-of-flagged-emails


• Quit Mail if it’s open.

• In ~/Library/Mail/V8/MailData, delete any file that begins with “Envelope Index,” such as Envelope Index or Envelope Index-shm.

• Your home Library folder is hidden by default. To display it, choose Finder > “Go to Folder” and then enter “~/Library”

• Open Mail.

• Mail creates new Envelope Index files. This process may take a few minutes, depending on how many messages Mail is reindexing.


Major Issues:

Q -  No Time Machine backup - Time Machine backup not found.

A - One may have some other means to Safe Guard the Important Personal Files. Though, as per presented information, any and all important Personal Data is unprotected and at risk of permanent loss.


Q - System Integrity Protection disabled - System Integrity Protection is disabled. This computer is at risk of malware infection.

Q - System Integrity Protection: unknown (Custom Configuration)

Q - Kernel boot arguments - This computer has custom kernel boot arguments.

Q -  Boot args: keepsyms=1 debug=0x100

A - If Apple wanted the computer to run without SIP Enabled on an ongoing basis, they would not have introduced this Security Feature into Big Sur. It is ok to have SIP Off but only for the time needed to perform some special Actions. There after,  to Enable the protection feature —> SIP 


Q - Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection.

A - User choice


Minor Issues:

Q - High battery cycle count - Your battery may be losing capacity.

Q - Battery: Health = Normal - Cycle count = 1016

A - Batteries are considered Consumable Products. Over time it will degrade to a point where it needs to be replaced. The usage is normal as the capacity will go up and down all the time and never stay always at 100%. Apple Batteries are rated for 1000 Full Battery Cycles and / or 80% Capacity before needing Evaluation or replacement.


Q - Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed.

A - Self explanatory and worthy of consideration to update / upgrade or outright replace certain applications with those more Big Sur compatible 



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User profile for user: PRP_53
PRP_53
User level: Level 10
94,807 points

Sep 15, 2022 2:15 AM in response to T.Edwards

Welcome.


Have been testing my own Flag System on macOS Monterey 12.6 in attempt to further dissect your Flag System Issue.


Below are 5 Orange Flagged e-mail in Archive Folder and with the Flag Category expended




Here I have Flagged 1 e-mail in Inbox as Purple and still have the 5 Orange in Archives and Flag Category expanded





Here I Removed the Purple Flag on the Specific e-mail itself and keep the Flags for Orange E-mail and Flag Category expended


The Purple Category remains though .. . Drum roll please (lol)



Collapse the Flag Category . . . . next



Re-Open the Flag Category -- > the Purple Category has vanished 😀


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User profile for user: T.Edwards
T.Edwards Author
User level: Level 1
38 points

Sep 15, 2022 5:17 AM in response to PRP_53

The issue is twofold:


1) As per your picture here, when you flag emails, why is it putting them in a dropdown called Flagged? (as is mine)



2) I still have the issue where a 2nd flag colour is being populated even when no emial is flagged in that colour :


3) But my workaround does hide this issue, but doesnt fix it.

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User profile for user: T.Edwards
T.Edwards Author
User level: Level 1
38 points

Sep 15, 2022 2:57 AM in response to PRP_53

Hi P.Philip, thanks for persevering on this.


So a couple of things :


1) When you flag emails the same colour (for example orange) it shouldn't create a drop-down arrow with a sub-section called Orange. It should just change the wording from Flagged > Orange (as there is no need for a flag section when they are all the same colour)


2) I also tested how you did, and have a 2nd flag coloured Purple, and if I did unflag that Purple email it would disappear when you un-collapse the section, but when I re-clicked into an Orange flagged email, the Purple flag (in my case it's Red) would pop right back into play (the issue I've been having)


3) I think I've found a workaround. This is to have all emailed flagged Orange, add "Orange" as a Favourites, and then rename Orange as Flagged.


4) The workaround is great, but the issue is still lurking in the background, so would be great if I could fix it.


Please see the video here of what's happening, and how the workaround works.


Any other ideas would be great.

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User profile for user: PRP_53
PRP_53
User level: Level 10
94,807 points

Sep 15, 2022 4:46 AM in response to T.Edwards

T.Edwards wrote:

Hi P.Philip, thanks for persevering on this.

So a couple of things :

1) When you flag emails the same colour (for example orange) it shouldn't create a drop-down arrow with a sub-section called Orange. It should just change the wording from Flagged > Orange (as there is no need for a flag section when they are all the same colour)

A - Correct

) I also tested how you did, and have a 2nd flag coloured Purple, and if I did unflag that Purple email it would disappear when you un-collapse the section, but when I re-clicked into an Orange flagged email, the Purple flag (in my case it's Red) would pop right back into play (the issue I've been having)

3) I think I've found a workaround. This is to have all emailed flagged Orange, add "Orange" as a Favourites, and then rename Orange as Flagged.

4) The workaround is great, but the issue is still lurking in the background, so would be great if I could fix it.

Please see the video here of what's happening, and how the workaround works.

Any other ideas would be great.

Good video but sorry I do not see an issue

Reply

Mac Mail - Flagged emails create a 2nd colour flag. How to stop it?

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