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How do I get credit for a double billing for app supported by Apple

how did I reach manager due to an in app double billed purchase

Posted on Sep 14, 2022 1:59 AM

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6 replies

Sep 15, 2022 1:29 PM in response to Ingo2711

I have been a buyer of Duolingo since early 2021 (Jan or Feb) and I pay a yearly subscription. At the end of July, my niece asked to learn Spanish, and I got an offer for a family plan. So instead of them charging me the different. I'm now charged for a single and family account..... which is ridiculous. I asked for a partial refund and every time I do try to go through the "process" they give me a full refund. I don't want to lose the app for my family on my plan, but it also isn't right that I have already paid it for an individual earlier in the year and then charged as a brand new customer at a higher rate. I've reached out four times to no avail. Any other advice would be greatly appreciated. :)

How do I get credit for a double billing for app supported by Apple

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