how did I reach manager due to an in app double billed purchase
I’ve already done that and all they do is deny it and the reasoning is because they say that it’s the company’s responsibility everyone’s just passing the buck how do I contact a manager calling? I did not mean to push that it was satisfied and complete
Sorry, but if Apple decides, that you can't be given a refund, there is nothing you can do about it. In almost all cases this decision is final.
However, you could ask to speak to a Senior Support Adviser at Apple, if you call them again. Maybe they can explain the reason for not granting the refund.
I have been a buyer of Duolingo since early 2021 (Jan or Feb) and I pay a yearly subscription. At the end of July, my niece asked to learn Spanish, and I got an offer for a family plan. So instead of them charging me the different. I'm now charged for a single and family account..... which is ridiculous. I asked for a partial refund and every time I do try to go through the "process" they give me a full refund. I don't want to lose the app for my family on my plan, but it also isn't right that I have already paid it for an individual earlier in the year and then charged as a brand new customer at a higher rate. I've reached out four times to no avail. Any other advice would be greatly appreciated. :)
I’ve already done that and all they do is deny it and the reasoning is because they say that it’s the company’s responsibility everyone’s just passing the buck how do I contact a manager calling?
Follow the steps in this article to do so:
Request a refund for apps or content that you bought from Apple - Apple Support
@LinesDucks
Did you also try to contact the developer of the app and ask them how to get the those subscriptions merged?
How do I get credit for a double billing for app supported by Apple
