FaceID iOS 16 iPhone 12

Why doesn't FaceID unlocking work in horizontal mode? A new iOS 16, iPhone 12 has been installed.

iPhone 12, iOS 16

Posted on Sep 14, 2022 11:50 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 14, 2022 11:53 AM

Hey there,


Face ID works on iPhone only when it's in portrait orientation and you're facing the TrueDepth camera. On iPad, you can use Face ID when your iPad is in any orientation.

The TrueDepth camera has a similar range of view as when you take a selfie or make a FaceTime call. Whether your iPhone or iPad is lying on a surface or you're holding it in a natural position, make sure that your iPhone or iPad is an arm's length or closer (10-20 inches) from your face.


3 replies
Question marked as Top-ranking reply

Sep 14, 2022 11:53 AM in response to GOodGoga

Hey there,


Face ID works on iPhone only when it's in portrait orientation and you're facing the TrueDepth camera. On iPad, you can use Face ID when your iPad is in any orientation.

The TrueDepth camera has a similar range of view as when you take a selfie or make a FaceTime call. Whether your iPhone or iPad is lying on a surface or you're holding it in a natural position, make sure that your iPhone or iPad is an arm's length or closer (10-20 inches) from your face.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

FaceID iOS 16 iPhone 12

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.