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Macbook Pro stopped working

My 2020 MBP Pro with touchbar is suddenly not starting up properly. The screen is lit, but it stays black. I have a feeling it's still booting, it responds to the key commands to force reboot, the touchbar buttons still work and respond (brightness, keyboard brightness etc), but I see no data on the screen. 


It started while I was just using Firefox and the screen suddenly turned black, and hasn't worked since.


Any tips on what I can do? Its out of warranty unfortunately.

Posted on Sep 14, 2022 12:03 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 14, 2022 11:23 PM

Hi, and welcome to the Apple Community.


Thank you for telling us about your Mac model, describing the problem-situation,

and what you were doing when the difficulty first appeared. You are very helpful!


Now am wondering which MacOS is installed on your Mac,

and

which version of Firefox is installed.


We are all Apple users, like yourself, in this community (not Apple itself).

I am no expert, but no experts have replied as yet., some may chip in now we've begun.


Re: Any tips on what I can do?


Apple support has some useful articles online (links below) that may help.

________________________________________________________


Re: "Macbook Pro stopped working.

It started while I was just using Firefox ... "


Wondering if you tried re-starting your Mac, ie: when Firefox "misbehaved".

If so, was an error message displayed.


(There can be compatibility issues ... eg: with newer Mac software and older apps that need updating.)


Firefox may also have some similar "side-effects" that Safari, exhibits at times:

If Safari on Mac doesn't open a webpage or isn’t working as expected - Apple Support


What to do:

If an app on your Mac stops responding, closes unexpectedly or won’t open – Apple Support

_____________________________________________________________________________


Troubleshooting articles from Apple Support.:


If your Mac starts up to a blank screen – Apple Support

_________________________________________________________


Re: I have a feeling it's still booting


If your Mac doesn't start up all the way - Apple Support


How toi remove login items to resolve start-up problems on your Mac

https://support.apple.com/en-au/guide/mac-help/mh21210/mac

_________________________________________________________


Re: Its out of warranty unfortunately.


Commiserations!


Apple Support may still provide some advice when needed.


There is a "Get Support" link to Apple at top right on this discussion page.


or

Apple phone numbers around the world

Contact Apple for support and service - Apple Support


Hope there's something here that helps to, at least, begin pin-pointing the cause of the issue.

All the best :-)

1 reply
Question marked as Top-ranking reply

Sep 14, 2022 11:23 PM in response to freek144

Hi, and welcome to the Apple Community.


Thank you for telling us about your Mac model, describing the problem-situation,

and what you were doing when the difficulty first appeared. You are very helpful!


Now am wondering which MacOS is installed on your Mac,

and

which version of Firefox is installed.


We are all Apple users, like yourself, in this community (not Apple itself).

I am no expert, but no experts have replied as yet., some may chip in now we've begun.


Re: Any tips on what I can do?


Apple support has some useful articles online (links below) that may help.

________________________________________________________


Re: "Macbook Pro stopped working.

It started while I was just using Firefox ... "


Wondering if you tried re-starting your Mac, ie: when Firefox "misbehaved".

If so, was an error message displayed.


(There can be compatibility issues ... eg: with newer Mac software and older apps that need updating.)


Firefox may also have some similar "side-effects" that Safari, exhibits at times:

If Safari on Mac doesn't open a webpage or isn’t working as expected - Apple Support


What to do:

If an app on your Mac stops responding, closes unexpectedly or won’t open – Apple Support

_____________________________________________________________________________


Troubleshooting articles from Apple Support.:


If your Mac starts up to a blank screen – Apple Support

_________________________________________________________


Re: I have a feeling it's still booting


If your Mac doesn't start up all the way - Apple Support


How toi remove login items to resolve start-up problems on your Mac

https://support.apple.com/en-au/guide/mac-help/mh21210/mac

_________________________________________________________


Re: Its out of warranty unfortunately.


Commiserations!


Apple Support may still provide some advice when needed.


There is a "Get Support" link to Apple at top right on this discussion page.


or

Apple phone numbers around the world

Contact Apple for support and service - Apple Support


Hope there's something here that helps to, at least, begin pin-pointing the cause of the issue.

All the best :-)

Macbook Pro stopped working

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