all of a sudden, my apple TV app is not working and will not allow me to log in--the bill each month is automatically paid--what's up?
I can't access my apple tv account/app that I'm being billed for--hasn't been a problem before
1080p,
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User profile for user:
Eric_G1
User level:
Community Specialist
Hello 460maple,
Which device are you attempting to access the Apple TV app on? Are you receiving errors when trying to access the app or login?
- As a test, try logging into the main Apple ID website here, just to confirm that works successfully, as that can help to rule out a broader issue with the account: Manage your Apple ID
2. Be sure to double-check if the subscription is currently showing as 'Active'. This page can help to show where to find subscriptions on each device: If you want to cancel a subscription from Apple - Apple Support
3. This page can help to note how to reset the Apple TV app, which resolve some issues, if you're able to successfully login elsewhere: Reset the Apple TV app - Apple Support
Cheers.