You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iPhone 13 Pro won't turn off, I cannot access any apps, and my power button doesn't work.

My brand new iPhone 13 Pro for 2 months won't turn off or even open apps. I've tried the force reset volume up down thing, but like i said my power button doesn't work. When mi click my power button too many times it just makes my screen background blurry. Please help me with this.

iPhone 13 Pro, iOS 15

Posted on Sep 14, 2022 8:07 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 14, 2022 8:18 PM

jiovani162 Said"

"My brand new iPhone 13 Pro for 2 months won't turn off or even open apps. I've tried the force reset volume up down thing, but like i said my power button doesn't work. When mi click my power button too many times it just makes my screen background blurry. Please help me with this."

-------


See the following...

Troubleshooting iPhone Charge:

Visit the following links for tips on troubleshooting this...

I. Try what is on this Link: If your iPhone, iPad, or iPod touch won't Turn on or is Frozen - Apple Support


II. View the Battery Health:

Apple recommends you get a new battery, once the Battery Health reaches 80% or lower. When the Battery Health is 80% or lower, it is time for a new battery.

  1. Go To: Settings
  2. Tap: Battery
  3. Tap: Battery Health
  4. View: [the percentage]
  5. Is it 80% or less?  If so, it is time for a new battery.


III. Perform a Restart:

Try Force Restarting your iPhone. Save any information that need be. Then perform the restart.

Go Here: Force Restart iPhone - Apple Support


IV. A Few Apple Support Sites that May Help:






1 reply
Question marked as Top-ranking reply

Sep 14, 2022 8:18 PM in response to jiovani162

jiovani162 Said"

"My brand new iPhone 13 Pro for 2 months won't turn off or even open apps. I've tried the force reset volume up down thing, but like i said my power button doesn't work. When mi click my power button too many times it just makes my screen background blurry. Please help me with this."

-------


See the following...

Troubleshooting iPhone Charge:

Visit the following links for tips on troubleshooting this...

I. Try what is on this Link: If your iPhone, iPad, or iPod touch won't Turn on or is Frozen - Apple Support


II. View the Battery Health:

Apple recommends you get a new battery, once the Battery Health reaches 80% or lower. When the Battery Health is 80% or lower, it is time for a new battery.

  1. Go To: Settings
  2. Tap: Battery
  3. Tap: Battery Health
  4. View: [the percentage]
  5. Is it 80% or less?  If so, it is time for a new battery.


III. Perform a Restart:

Try Force Restarting your iPhone. Save any information that need be. Then perform the restart.

Go Here: Force Restart iPhone - Apple Support


IV. A Few Apple Support Sites that May Help:






My iPhone 13 Pro won't turn off, I cannot access any apps, and my power button doesn't work.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.