My phone won’t work

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Level 1

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My phone won’t work

y iphone 13 will not turn off, & I can’t open any apps, not even settings. It won’t let me use buttons on the side to force a shutdown either. I can still swipe from screen to screen, just can’t open anything...

iPhone 13 Pro

Posted on Oct 27, 2022 3:48 PM

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Answer 1

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LD150

Level 10

91,513 points

Oct 27, 2022 4:27 PM in response to skye470

A Forced restart if done exactly as below will correct that

Force restart iPhone – Apple Support (UK)

if that does not help you will need apples help

Genius Bar Reservation and Apple Support Options - Apple

and/or

Apple Support

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Answer 2

Oct 27, 2022 4:35 PM in response to skye470

It won’t let me use buttons on the side to force a shutdown either.

You don't want to force a shutdown. You want to force a restart.

Force restart iPhone - Apple Support Official Apple Support › guide › iphone › ios

Follow the instructions very carefully, especially the part about continuing to hold down the power button until the Apple logo appears.....(do not release the button when you see the slider, keep holding the power button)......

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My phone won’t work

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