You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Air Pod Pro charging issue

I just got some airpods pros and whenever i try to charge them i see the light but it instantly goes away instead of fading away, it also doesn’t charge the airpods inside. Theres also a purple burn inside of one the pods, does this mean the case is damaged and I should get a new one?

Posted on Sep 15, 2022 2:23 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 16, 2022 10:43 AM

Thank you for participating in the Apple Support Communities.


We want to make sure you reach the right team for help with your device. We recommend that you contact Apple Support directly. Depending on your region, you might be able to contact them here: Get Support.

Similar questions

1 reply

Air Pod Pro charging issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.