Face ID verification not available in app store for app download

when I try to download an App from the app store, after hitting get, I always have to enter password for my apple ID to download the app.

Previously app store used to verify using a face ID on double clicking the side button, i dont see that option now

IOS Version : 16

Mobile : iPhone 13 pro

iPhone 13 Pro, iOS 16

Posted on Sep 16, 2022 1:19 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 19, 2022 6:28 PM

Hi SaiDeepakAyyagari,


The feature you're looking for would be found in Settings > Face ID & Passcode. The label for that feature is "iTunes & App Store" on that page. Use Face ID on your iPhone or iPad Pro outlines that process in detail in the section titled "Use Face ID in the iTunes Store, App Store, and Book Store in Apple Books":


  1. "Open the iTunes Store, App Store, or Book Store, then tap something that you want to buy.
  2. When asked to pay, double-click the side button, then glance at your iPhone or iPad. If you're wearing a face mask that covers your mouth and nose but Face ID with a mask isn't set up, tap Pay with Passcode and enter your passcode instead.
  3. Wait for Done and a checkmark to display."


Regards.

2 replies
Question marked as Top-ranking reply

Sep 19, 2022 6:28 PM in response to SaiDeepakAyyagari

Hi SaiDeepakAyyagari,


The feature you're looking for would be found in Settings > Face ID & Passcode. The label for that feature is "iTunes & App Store" on that page. Use Face ID on your iPhone or iPad Pro outlines that process in detail in the section titled "Use Face ID in the iTunes Store, App Store, and Book Store in Apple Books":


  1. "Open the iTunes Store, App Store, or Book Store, then tap something that you want to buy.
  2. When asked to pay, double-click the side button, then glance at your iPhone or iPad. If you're wearing a face mask that covers your mouth and nose but Face ID with a mask isn't set up, tap Pay with Passcode and enter your passcode instead.
  3. Wait for Done and a checkmark to display."


Regards.

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Face ID verification not available in app store for app download

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