Phone freezed
Hi all, my phone screen froze and it's not working at all. Even when I want to turn it off, does anyone know how to fix this solution.
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User profile for user:
ShannonM1
User level:
Community Specialist
Hello K_jefferson3,
If you cannot turn your iPhone off like normal, then we'd recommend the following steps from If your iPhone won't turn on or is frozen - Apple Support
On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)
- Press and quickly release the volume up button.
- Press and quickly release the volume down button.
- Press and hold the side button until you see the Apple logo.
- If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
- If your phone still doesn't turn on, contact Apple Support.
On your iPhone 7 or iPhone 7 Plus
- Press and hold both the side button and the volume down button until you see the Apple logo.
- If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
- If your phone still doesn't turn on, contact Apple Support.
On your iPhone 6s and earlier, including iPhone SE (1st generation)
- Press and hold both the Home button and the side button or the top button until you see the Apple logo.
- If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
- If your phone still doesn't turn on, contact Apple Support.
Thanks for using Apple Support Communities!