Safari 16 on Monterey has black screen on video playback
Is there a fix for Monterey Safari 16 video playback issues? I get black screen but audio plays.
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Is there a fix for Monterey Safari 16 video playback issues? I get black screen but audio plays.
I had not tried the private window, so tried and it worked for about 4 seconds or so, but then went black with audio continuing.
The video works fine on Firefox, but would obviously prefer to use Safari.
Thanks
I had not tried the private window, so tried and it worked for about 4 seconds or so, but then went black with audio continuing.
The video works fine on Firefox, but would obviously prefer to use Safari.
Thanks
Thanks for the clarification, markbpcmac.
It was mentioned previously that you might want to ensure that you don't have any potential issues with browser extensions. You didn't mention checking that, so below, we'll detail how to check, and if that doesn't work, maybe even try a second user account, which might give you differing behavior.
The following info from Get extensions to customize Safari on Mac will help you check to see if any installed extensions are the cause of this:
"Manage your extensions
If everything is fine there and you only have one account, here's how you can create a test one:
"Add a user
For information about Apple’s privacy policy, see the Apple Privacy Policy website.
If your Mac or Magic Keyboard has Touch ID, a new user can add a fingerprint after logging in to the Mac."
The previous info came from Set up users, guests, and groups on Mac.
Give these a try, and if nothing is helpful, it might be time to Get Support directly from Apple.
Take care.
Hello markbpcmac,
Ensuring you're able to load videos successfully in Safari is important and you've come to a great place for help. While the website loads but you're not seeing video, you'll want to complete the steps listed below. These steps are outlined in more detail via the following article and are specific to resolving issues with websites in Safari.
1.Reload the page
2.Check Safari extensions
3.Check Safari settings
4.Test with a private window
5.Install software updates
6.Check VPN or other security software
7.Check network settings
8.Resolve other issues
If Safari on Mac doesn't open a webpage or isn’t working as expected
Take care!
Thanks for providing that clarification markbpcmac,
Are you able to temporarily disable the Spectrum security software?
Another step you can try, is isolating by testing from safe mode.
Safe mode will temporarily disable non-essential software that loads at startup.
You can boot into safe mode, using the following steps:
Start up your Intel-based Mac in safe mode
1: Turn on or restart your Mac, then immediately press and hold the Shift key until you see the login window.
2: Log in to your Mac.
3: You might be asked to log in again.
4: On either the first or second login window, you should see “Safe Boot” in the menu bar.
Additional information about safe mode is available, here: Start up your Mac in safe mode
Report back with your results. What's learned can be used to plan the most relevant next steps.
Cheers!
I have no extensions installed in Safari yet, as this is a totally new build with Monterey with MS Office Suite installed.
I do have a Spectrum security software installed, but no security or any other extensions loaded in Safari yet.
I created the new account (standard user) and had the same results in a private window with video lasting about 4 seconds.
This is a iMac (Retina 4K, 21.5-inch, 2019) 3.6 GHz Quad-Core Intel Core i3 with 8GB ram 1 TB drive.
I did check to make sure I can play a QuickTime movie with no problems.
Curious, is there a way to disable all or partial extensions at boot or would that affect the ability to play online video?
Thanks
I, too, upgraded to 12.6 and Safari 16 and immediately had issues in Safari. Though my issue was a bit different (movable graphics not loading correctly), I suspect the fix may be the same. Go to Develop>Experimental Features>WebGL via Metal - and simply uncheck WebGL via Metal. It's such a simple fix and worked for me. Good luck!
Well, I did try turning off "Web GL via metal" in experimental options with no luck with video, then I tried the "SafeBoot option" and noticed I lost the second monitor and when attempting to play video from Netflix, got the error saying I need to install Microsoft silverlight plugin. More history, perhaps not relevant but, I just got this Mac and had to replace the logic board to get it working again. Everything else works great on the Mac. So, I used to be able to find stuff in the logs that could shine some light on the error ,while painful, could be the next step.
Thanks
Well after a reboot, I now have Netflix working, but no prime TV video or my cable Spectrum TV video playing. Very odd.
Safari 16 on Monterey has black screen on video playback