14 pro - phone number won’t transfer

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Level 1

4 points

14 pro - phone number won’t transfer

Phone number won’t transfer to new phone from 13 pro. Updated phone to 16.01 still won’t work. Called Verizon new phone is showing as active in their system. Still shows sos in place of 5g. Anything else I can try? Right now I’m without a phone.

Posted on Sep 17, 2022 12:28 AM

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Answer 1

CMac33

Community Specialist

Sep 20, 2022 3:02 PM in response to Bright47

Hi Bright47,

If your iPhone shows SOS, let's follow the steps below from: If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support

"Check your coverage area

Make sure that you're in an area with cellular network coverage.
Turn cellular data off and then back on again. Go to Settings, then tap Cellular or Mobile Data. If you're using an iPad, you might see Settings > Cellular Data.
If you're traveling internationally, make sure that your device is set up for data roaming. Go to Settings > Cellular > Cellular Data Options > Data Roaming.

Restart your device. If you're not sure how to do this, follow these steps to restart your iPhone or restart your iPad.

Check for a Carrier Settings update

To manually check for and install a carrier settings update:

Make sure that your device is connected to a Wi-Fi or cellular network.
Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.
To see the version of carrier settings on your device, tap Settings > General > About and look next to Carrier.

If you insert a new SIM card into your iPhone or iPad, you need to download the carrier settings for your new carrier.

Turn your cellular line off and back on

Go to Settings > Cellular and check to see if your cellular line is turned on. If your cellular line is off, turn it back on. Then check to see if you have service.

If you don't see your cellular line in Settings > Cellular, you should set up an eSIM or insert a physical SIM card.

Reset your Network Settings

Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Update your iPhone or iPad

Update your iPhone or iPad to the latest version of iOS or iPadOS.

If your carrier confirms that there's no issue with your account or network, but you still can't connect to a cellular network, contact Apple Support."

Cheers.

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14 pro - phone number won’t transfer

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