Stuck screen on iphone 13 ios 16

my other device iphone 13 got stuck on lock screen now i cant unlock it -cant type password and face ID dont work yesterday I updated it on ios 16 please help.

iPhone 13

Posted on Sep 17, 2022 2:29 AM

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Question marked as Top-ranking reply

Posted on Sep 20, 2022 2:47 PM

Hello iuliyan,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with your iPhone becoming unresponsive. Follow the steps listed here to see if they resolve the issue: If your iPhone won't turn on or is frozen - Apple Support


"On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button until you see the Apple logo.
  4. An animation of an iPhone with arrows pointing to the volume up button, then to the volume down button, and then to the side button."



We hope this helps.


Cheers!


1 reply
Question marked as Top-ranking reply

Sep 20, 2022 2:47 PM in response to iuliyan

Hello iuliyan,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with your iPhone becoming unresponsive. Follow the steps listed here to see if they resolve the issue: If your iPhone won't turn on or is frozen - Apple Support


"On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button until you see the Apple logo.
  4. An animation of an iPhone with arrows pointing to the volume up button, then to the volume down button, and then to the side button."



We hope this helps.


Cheers!


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Stuck screen on iphone 13 ios 16

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