Unable to unlock iPhone15 Pro by swiping up and Face ID

my iPhone seems to be in locked mode. can't navigate the screen. tried to reboot several times


[Re-Titled by Moderator]

iPhone 15 Pro, iOS 18

Posted on Jan 13, 2025 12:52 PM

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Question marked as Top-ranking reply

Posted on Jan 13, 2025 12:55 PM

  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem. 

5 replies
Question marked as Top-ranking reply

Jan 13, 2025 12:55 PM in response to ZCFAB

  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem. 

Jan 14, 2025 11:19 AM in response to ZCFAB

I don’t see how you can charge through a tablet.


It’s time to contact Apple Support:

(Note that both of the above have options to receive a callback or chat)


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Unable to unlock iPhone15 Pro by swiping up and Face ID

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