my passcode or face id recog is not working after the update

cannot unlock iphone with my passcode or face id with recent update on my phone XR.

iPhone 6 Plus, iOS 12

Posted on Aug 10, 2023 12:41 PM

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2 replies

Aug 10, 2023 1:02 PM in response to hoangt

Force a restart, as a test:


Force restart iPhone - Apple Support


If you can’t get your passcode accepted, reset the iPhone and restore your backup:


If you forgot your iPhone passcode - Apple Support (with computer)


If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support (without)


Your footer shows an iPhone 6, though the text references an iPhone XR.


Aug 10, 2023 5:56 PM in response to MrHoffman

what is the difference between Update vs Restore? thougth retore completely wipe the phone and reset to orig and all data is lost...vs Update, retain data. should I use the Update to keep it clean, in case the recent update was not successfully installed thus causing my iphone to not recognize my passcode? this was due to recent update after i plugged in the phone to charger, thus it downloaded the updated, installed (without my consent), and restarted the phone (thus face recognition was not until i entered the passcode after a restart....) this is so frutrating

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my passcode or face id recog is not working after the update

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