You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

New computer?

I sent my MacBookAir in to get the screen replaced. I got it back today but this is a whole new computer. I had a command sticker on the keyboard and it is gone now. I guess I was expecting my computer with a new screen installed as explained by the genius at the apple store. Thoughts?

MacBook Air 13″, macOS 12.4

Posted on Sep 17, 2022 11:10 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 17, 2022 11:24 AM

Apple can either repair or replace the device at their discretion. Therer is no guarantee you will get a repair.


There’s nothing strange about getting a new or refurbished computer, instead of haveing yours repaired.


2 replies

New computer?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.