problems using nfl+
I subscribed to nfl + premium to watch replays of football games on my apple tv. The app works on my apple iphone, but will not allow me to watch replays on apple tv, even though I used my apple tv app to sign up. If I try to watch a game, it gives me two options: one is to "restore purchase". If I click on that, it tells me that there is no purchase to restore. Another is to order a new subscription. If I do that it tells me that I already have a subscription. I have the latest 4K version of the apple TV device.
NFL+ has horrible customer service. I cannot contact any human being to discuss. I finally got an email for support. I used that and got a reply to provide more information. Once I did that, I got an email back that "this email address is not longer supported". It said to go to support.nfl.com for "faster, more personalized support." That is a web site with a lot of standard articles with suggestions I've already tried. I cannot find any way to contact a human being for help. There's not personalization to it.
Has anyone else had this problem or has any advice?
